Frequently Asked Questions
Everything you need to know about shopping at Strandbags Australia.
What are your delivery options within Australia?
We offer Standard Shipping for a flat rate of $9.95, or free on orders over $100. Express Shipping is also available for $14.95. Delivery times typically range from 3 to 7 business days depending on your location.
What is your return policy for handbags and luggage?
We offer a 30-day change-of-mind return policy. Items must be in their original condition, unused, and with all tags attached. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer international shipping?
Currently, Strandbags Australia ships exclusively within Australia and to New Zealand. For New Zealand customers, please visit our dedicated NZ website for local shipping rates and timelines.
What payment methods do you accept online?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible 'buy now, pay later' options through Afterpay, Zip, and PayPal.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery's progress.
Are your leather products covered by a warranty?
Yes, all our products come with a manufacturer's warranty against defects. The duration varies by brand and product type, typically ranging from 12 months for handbags to up to 10 years for specific luggage brands.